{"id":5797,"date":"2026-07-03T19:52:02","date_gmt":"2026-07-03T19:52:02","guid":{"rendered":"https:\/\/stanpolis.com.tr\/?page_id=5797"},"modified":"2026-07-03T20:06:20","modified_gmt":"2026-07-03T20:06:20","slug":"iptal-ve-iade-politikasi","status":"publish","type":"page","link":"https:\/\/stanpolis.com.tr\/tr\/iptal-ve-iade-politikasi\/","title":{"rendered":"\u0130ptal & \u0130ade Politikas\u0131"},"content":{"rendered":"\u0130PTAL VE \u0130ADE POL\u0130T\u0130KASI
1. Ama\u00e7
Bu \u0130ptal ve \u0130ade Politikas\u0131, Stanpolis Travel taraf\u0131ndan sunulan turizm hizmetlerine ili\u015fkin iptal, de\u011fi\u015fiklik, iade ve rezervasyon s\u00fcre\u00e7lerini a\u00e7\u0131klamak amac\u0131yla haz\u0131rlanm\u0131\u015ft\u0131r.
Stanpolis Travel, her rezervasyonun niteli\u011fine g\u00f6re adil, \u015feffaf ve ilgili hizmet sa\u011flay\u0131c\u0131s\u0131n\u0131n kurallar\u0131na uygun \u015fekilde i\u015flem yapmay\u0131 ama\u00e7lar.
Bu politika, Mesafeli Sat\u0131\u015f S\u00f6zle\u015fmesi’nin ayr\u0131lmaz bir tamamlay\u0131c\u0131s\u0131d\u0131r.
2. Kapsam
Bu politika a\u015fa\u011f\u0131daki hizmetleri kapsar:
Otel rezervasyonlar\u0131
Havaliman\u0131 transferleri
\u00d6zel transfer hizmetleri
G\u00fcnl\u00fck turlar
Paket turlar
\u00c7ok g\u00fcnl\u00fck organizasyonlar
Rehberlik hizmetleri
VIP ula\u015f\u0131m hizmetleri
Incoming turizm hizmetleri
Stanpolis Travel taraf\u0131ndan sunulan di\u011fer turizm hizmetleri
3. Genel \u0130lkeler
Turizm sekt\u00f6r\u00fcnde sunulan hizmetler, belirli tarihler i\u00e7in kapasite planlamas\u0131 gerektiren hizmetlerdir.
Bu nedenle her rezervasyonun iptal ve de\u011fi\u015fiklik \u015fartlar\u0131, ilgili otel, tur operat\u00f6r\u00fc, transfer firmas\u0131 veya di\u011fer hizmet sa\u011flay\u0131c\u0131s\u0131n\u0131n kurallar\u0131na g\u00f6re farkl\u0131l\u0131k g\u00f6sterebilir.
Rezervasyon s\u0131ras\u0131nda Al\u0131c\u0131’ya yaz\u0131l\u0131 olarak bildirilen \u00f6zel ko\u015fullar, bu politikan\u0131n genel h\u00fck\u00fcmlerine g\u00f6re \u00f6nceliklidir.
4. Rezervasyon \u0130ptali
4.1 M\u00fc\u015fteri Taraf\u0131ndan \u0130ptal
Rezervasyon iptal talepleri m\u00fcmk\u00fcn oldu\u011funca yaz\u0131l\u0131 olarak iletilmelidir.
Kabul edilen ileti\u015fim kanallar\u0131 \u015funlard\u0131r:
E-posta
WhatsApp
Rezervasyon onay\u0131nda belirtilen ileti\u015fim kanallar\u0131
S\u00f6zl\u00fc iptal taleplerinin yaz\u0131l\u0131 olarak teyit edilmesi istenebilir.
4.2 Tedarik\u00e7i Kurallar\u0131
Her rezervasyon;
ilgili otelin,
transfer sa\u011flay\u0131c\u0131s\u0131n\u0131n,
tur operat\u00f6r\u00fcn\u00fcn,
rehberlik hizmeti sa\u011flay\u0131c\u0131s\u0131n\u0131n,
di\u011fer hizmet sa\u011flay\u0131c\u0131lar\u0131n
iptal ve de\u011fi\u015fiklik kurallar\u0131na tabidir.
Stanpolis Travel, bu kurallar do\u011frultusunda hareket eder.
5. De\u011fi\u015fiklik Talepleri
M\u00fc\u015fteri a\u015fa\u011f\u0131daki konularda de\u011fi\u015fiklik talep edebilir:
Tarih
Saat
Yolcu say\u0131s\u0131
Otel
Oda tipi
Transfer noktas\u0131
Tur tarihi
Rehber dili
De\u011fi\u015fiklik taleplerinin kabul\u00fc;
m\u00fcsaitlik durumuna,
hizmet sa\u011flay\u0131c\u0131s\u0131n\u0131n onay\u0131na,
olu\u015fabilecek fiyat farklar\u0131n\u0131n kabul edilmesine
ba\u011fl\u0131d\u0131r.
6. \u0130ade Ko\u015fullar\u0131
\u0130ade yap\u0131lmas\u0131 gereken durumlarda;
hizmet sa\u011flay\u0131c\u0131s\u0131n\u0131n onay\u0131,
\u00f6deme y\u00f6ntemi,
bankac\u0131l\u0131k s\u00fcre\u00e7leri
dikkate al\u0131narak i\u015flem yap\u0131l\u0131r.
\u0130ade s\u00fcresi, ilgili bankan\u0131n veya \u00f6deme kurulu\u015funun i\u015flem s\u00fcrelerine g\u00f6re de\u011fi\u015febilir.
Stanpolis Travel, bankac\u0131l\u0131k sistemlerinden kaynaklanan gecikmelerden sorumlu de\u011fildir.
7. No-Show (Hizmete Kat\u0131lmama)
A\u015fa\u011f\u0131daki durumlar “No-Show” olarak de\u011ferlendirilebilir:
Otele giri\u015f yap\u0131lmamas\u0131,
Transfer noktas\u0131nda haz\u0131r bulunulmamas\u0131,
Tur ba\u015flang\u0131\u00e7 saatine kat\u0131l\u0131m sa\u011flanmamas\u0131,
Yanl\u0131\u015f u\u00e7u\u015f bilgisi verilmesi,
M\u00fc\u015fteriye ula\u015f\u0131lamamas\u0131 nedeniyle hizmetin sunulamamas\u0131.
Bu durumlarda uygulanacak \u00fccretlendirme, ilgili hizmet sa\u011flay\u0131c\u0131s\u0131n\u0131n kurallar\u0131na g\u00f6re belirlenir.
8. Hizmet Sa\u011flay\u0131c\u0131s\u0131ndan Kaynaklanan \u0130ptaller
Otel, tur operat\u00f6r\u00fc, transfer firmas\u0131 veya di\u011fer hizmet sa\u011flay\u0131c\u0131 taraf\u0131ndan rezervasyonun iptal edilmesi durumunda Stanpolis Travel a\u015fa\u011f\u0131daki \u00e7\u00f6z\u00fcmlerden birini sunabilir:
E\u015fde\u011fer alternatif hizmet,
Farkl\u0131 tarih \u00f6nerisi,
K\u0131smi \u00fccret iadesi,
Tam \u00fccret iadesi (uygulanabiliyorsa).
Stanpolis Travel, \u00fc\u00e7\u00fcnc\u00fc taraf hizmet sa\u011flay\u0131c\u0131lar\u0131n operasyonel kararlar\u0131ndan do\u011frudan sorumlu de\u011fildir; ancak makul \u00f6l\u00e7\u00fcde \u00e7\u00f6z\u00fcm \u00fcretmek i\u00e7in gerekli koordinasyonu sa\u011flar.
9. M\u00fccbir Sebepler
A\u015fa\u011f\u0131daki durumlar m\u00fccbir sebep olarak de\u011ferlendirilebilir:
Deprem
Sel
Yang\u0131n
Sava\u015f
Ter\u00f6r olaylar\u0131
Salg\u0131n hastal\u0131klar
Hava ko\u015fullar\u0131 nedeniyle ula\u015f\u0131m\u0131n durmas\u0131
Resm\u00ee makam kararlar\u0131
Grev
Liman veya havaalanlar\u0131n\u0131n kapat\u0131lmas\u0131
Elektrik veya internet altyap\u0131s\u0131ndaki yayg\u0131n kesintiler
Bu durumlarda taraflar\u0131n y\u00fck\u00fcml\u00fcl\u00fckleri y\u00fcr\u00fcrl\u00fckteki mevzuat ve hizmet sa\u011flay\u0131c\u0131 kurallar\u0131 \u00e7er\u00e7evesinde de\u011ferlendirilir.
10. \u00dccret \u0130adesi Y\u00f6ntemi
\u0130adeler, m\u00fcmk\u00fcn oldu\u011fu \u00f6l\u00e7\u00fcde \u00f6demenin yap\u0131ld\u0131\u011f\u0131 y\u00f6ntem kullan\u0131larak ger\u00e7ekle\u015ftirilir.
\u015eu anda Stanpolis Travel internet sitesi \u00fczerinden do\u011frudan \u00e7evrimi\u00e7i \u00f6deme al\u0131nmamaktad\u0131r.
\u0130leride \u00e7evrimi\u00e7i \u00f6deme sistemlerinin kullan\u0131lmaya ba\u015flanmas\u0131 h\u00e2linde iade s\u00fcre\u00e7leri ilgili \u00f6deme kurulu\u015funun kurallar\u0131na g\u00f6re y\u00fcr\u00fct\u00fclebilir.
11. Uyu\u015fmazl\u0131klar\u0131n \u00c7\u00f6z\u00fcm\u00fc
\u0130ptal ve iade s\u00fcre\u00e7lerine ili\u015fkin uyu\u015fmazl\u0131klarda \u00f6ncelikle taraflar\u0131n iyi niyet \u00e7er\u00e7evesinde uzla\u015fmas\u0131 hedeflenir.
Uzla\u015fma sa\u011flanamamas\u0131 h\u00e2linde y\u00fcr\u00fcrl\u00fckteki t\u00fcketici mevzuat\u0131 kapsam\u0131nda yetkili mercilere ba\u015fvurulabilir.
12. \u0130lgili Belgeler
Bu politika a\u015fa\u011f\u0131daki belgeler ile birlikte de\u011ferlendirilmelidir:
Mesafeli Sat\u0131\u015f S\u00f6zle\u015fmesi
\u00d6n Bilgilendirme Formu
Gizlilik Politikas\u0131
KVKK Ayd\u0131nlatma Metni
Kullan\u0131m Ko\u015fullar\u0131
Stanpolis Travel \u2013 Yasal
\u00a9 2019 Stanpolis Travel. T\u00fcm haklar\u0131 sakl\u0131d\u0131r.","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"pagelayer_contact_templates":[],"_pagelayer_content":"","_joinchat":[],"footnotes":""},"class_list":["post-5797","page","type-page","status-publish","hentry","latest_post"],"acf":[],"_links":{"self":[{"href":"https:\/\/stanpolis.com.tr\/tr\/wp-json\/wp\/v2\/pages\/5797","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/stanpolis.com.tr\/tr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/stanpolis.com.tr\/tr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/stanpolis.com.tr\/tr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/stanpolis.com.tr\/tr\/wp-json\/wp\/v2\/comments?post=5797"}],"version-history":[{"count":2,"href":"https:\/\/stanpolis.com.tr\/tr\/wp-json\/wp\/v2\/pages\/5797\/revisions"}],"predecessor-version":[{"id":5815,"href":"https:\/\/stanpolis.com.tr\/tr\/wp-json\/wp\/v2\/pages\/5797\/revisions\/5815"}],"wp:attachment":[{"href":"https:\/\/stanpolis.com.tr\/tr\/wp-json\/wp\/v2\/media?parent=5797"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}