1. Introduction
Stanpolis Travel ("Stanpolis Travel", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose and safeguard your personal data when you visit our website, contact us or use any of our travel-related services.
By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.
2. Scope
This Privacy Policy applies to:
Visitors to our website;
Customers making hotel reservations;
Customers booking airport transfers;
Participants in tours and travel experiences;
Corporate clients;
Business partners;
Individuals contacting us by telephone, e-mail or WhatsApp;
Users submitting enquiries through our online forms;
Any person using services provided by Stanpolis Travel.
3. Information We Collect
Depending on the services requested, Stanpolis Travel may collect the following categories of personal information.
Identity Information
Full name
Date of birth
Nationality
Passport details (where required)
Government-issued identification (only where legally required)
Contact Information
Mobile phone number
Telephone number
E-mail address
Billing address
Contact preferences
Reservation Information
To arrange travel services, we may process:
Hotel reservations
Room preferences
Check-in and check-out dates
Flight number
Flight arrival or departure times
Airport details
Passenger information
Tour reservations
Transfer details
Special requests
Examples of special requests include:
Baby cot
Wheelchair accessibility
Dietary requirements
Mobility assistance
Language preferences
Such information is processed only where necessary to provide the requested services.
Technical Information
When you browse our website, we may automatically collect certain technical information, including:
IP address
Browser type
Operating system
Device information
Language settings
Date and time of access
Pages visited
Referral source
Website usage statistics
Error logs
This information is generally collected for security, analytics and website performance purposes.
4. How We Collect Information
Personal information may be collected through:
Our official website;
Reservation forms;
Contact forms;
Telephone calls;
E-mail correspondence;
WhatsApp communications;
Social media messaging;
Cookies and similar technologies;
Website analytics tools;
Business partners acting on your behalf;
Face-to-face communications where applicable.
5. How We Use Your Information
Stanpolis Travel uses personal information for legitimate business purposes, including:
Reservation Management
Creating reservations;
Confirming bookings;
Coordinating hotels and suppliers;
Managing transfers;
Organising tours;
Providing travel support.
Customer Service
Responding to enquiries;
Managing booking amendments;
Handling cancellations;
Providing after-sales support;
Resolving complaints.
Legal and Regulatory Compliance
We may process personal information to:
Comply with applicable laws;
Meet accounting and tax obligations;
Respond to requests from public authorities;
Establish, exercise or defend legal claims.
Website Security
Personal information may also be processed to:
Detect fraud;
Prevent unauthorised access;
Protect our website and IT systems;
Improve service quality;
Maintain operational security.
6. Legal Basis for Processing
Where applicable, Stanpolis Travel processes personal information on one or more of the following legal grounds:
Performance of a contract;
Compliance with legal obligations;
Legitimate business interests;
Protection of vital interests where applicable;
Consent where required by law.
We collect only the personal information reasonably necessary to provide our services and fulfil our legal obligations.
7. Sharing of Personal Information
Stanpolis Travel does not sell, rent or commercially trade personal information.
Personal information may be shared only where necessary to provide the requested services or to comply with legal obligations.
Hotels
Where accommodation services are booked, we may share information such as:
Guest names;
Check-in and check-out dates;
Room preferences;
Number of guests;
Special requests;
Passport details where required by applicable regulations.
Transfer Providers
For airport and private transportation services, we may share:
Passenger names;
Contact telephone number;
Flight number;
Arrival or departure time;
Pickup location;
Drop-off location;
Number of passengers;
Luggage information where relevant.
Tour Operators and Licensed Tourist Guides
Where tours or guided experiences are booked, the following information may be shared where necessary:
Participant names;
Tour dates;
Language preference;
Operational requirements;
Special assistance requests.
Technology Service Providers
Stanpolis Travel may engage trusted third-party providers for services including:
Website hosting;
Cloud storage;
E-mail infrastructure;
Data backup;
Cybersecurity;
Customer relationship management (CRM);
Website analytics.
Such providers are granted access only to the extent necessary to perform their services and are expected to maintain appropriate confidentiality and security standards.
Government Authorities
Personal information may be disclosed where required by law or where requested by competent governmental, judicial or regulatory authorities.
8. International Data Transfers
As Stanpolis Travel provides international travel services, personal information may occasionally be transferred outside the country to complete reservations or deliver requested travel services.
Examples include:
Hotels located abroad;
International tour operators;
Overseas transportation providers;
Global reservation platforms.
Where international transfers occur, Stanpolis Travel will take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable data protection legislation.
9. Data Retention
Personal information is retained only for as long as reasonably necessary to:
Provide our services;
Fulfil contractual obligations;
Comply with legal and regulatory requirements;
Resolve disputes;
Protect our legitimate business interests.
Once retention is no longer required, personal information will be securely deleted, anonymised or otherwise disposed of in accordance with applicable law.
10. Information Security
Stanpolis Travel implements appropriate technical and organisational measures designed to protect personal information against:
Unauthorised access;
Accidental disclosure;
Loss;
Misuse;
Alteration;
Destruction.
Security measures may include:
SSL/TLS encrypted connections;
Access control systems;
Password protection;
Firewall technologies;
Secure backups;
Activity logging;
Staff access restrictions.
While reasonable safeguards are maintained, no internet-based system can be guaranteed to be completely secure.
11. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
Maintain website functionality;
Remember user preferences;
Improve website performance;
Analyse visitor behaviour;
Enhance user experience.
Detailed information is available in our separate Cookie Policy.
12. Analytics and Performance Tools
To better understand how visitors interact with our website, Stanpolis Travel may use analytics and performance services such as:
Google Analytics 4 (GA4)
Google Tag Manager
Google Search Console
Microsoft Clarity
Meta Pixel (where applicable)
These services help us improve website performance, measure traffic, and enhance the overall user experience.
Where legally required, such technologies will only be activated after obtaining the user's consent.
13. Your Privacy Rights
Subject to applicable data protection laws, you may have the right to:
Request confirmation as to whether we process your personal information;
Request access to your personal information;
Request correction of inaccurate or incomplete information;
Request deletion of personal information where legally applicable;
Request restriction of processing in certain circumstances;
Object to certain processing activities;
Request the transfer of your personal information where applicable;
Withdraw consent at any time where processing is based on consent;
Lodge a complaint with the competent supervisory authority.
Stanpolis Travel will evaluate all requests in accordance with applicable legal requirements and may request additional information to verify the applicant's identity before responding.
14. Children's Privacy
Stanpolis Travel's services are intended primarily for adults.
Personal information relating to children may only be processed where it is necessary to complete a reservation made by a parent, legal guardian or other authorised adult.
Stanpolis Travel does not knowingly collect personal information directly from children without appropriate legal authority.
15. Third-Party Websites
Our website may contain links to third-party websites operated by hotels, airlines, transportation providers, tourism organisations or other external service providers.
Stanpolis Travel has no control over the privacy practices or content of these websites.
Users are encouraged to review the privacy policies of any third-party websites they visit.
16. Data Breach Response
Stanpolis Travel takes appropriate measures to detect, investigate and respond to any suspected personal data security incident.
Where required by applicable law, we will:
Investigate the incident promptly;
Take reasonable steps to minimise potential harm;
Notify the relevant authorities where legally required;
Inform affected individuals when required under applicable legislation;
Implement corrective measures designed to reduce the likelihood of similar incidents.
17. Changes to This Privacy Policy
Stanpolis Travel reserves the right to update this Privacy Policy from time to time to:
Reflect changes in legislation;
Introduce new services or technologies;
Improve operational practices;
Enhance customer protection.
The most recent version published on our website shall replace all previous versions.
Where significant changes are made, we may provide additional notice through appropriate communication channels.
18. Contact Us
If you have any questions regarding this Privacy Policy or the processing of your personal information, you may contact Stanpolis Travel using the details below.
Information
Details
Company Name: Stanpolis Turizm ve Seyahat Acentesi Aış Tic. Ltd. Şti.
Registered Address: Halil Rıfat Paşa Mah. Yüzer Havuz Sok. 14378 Şişli / İstanbul
Telephone: 02122345054
E-mail: stanpolis@stanpolis.com.tr
Stanpolis Travel aims to respond to privacy-related enquiries within the timeframes required by applicable legislation.
19. Related Documents
This Privacy Policy should be read together with the following documents available on the Stanpolis Travel website:
Privacy Notice
Cookie Policy
Distance Sales Agreement
Cancellation & Refund Policy
Terms of Use
Pre-Information Form
Stanpolis Travel – Legal & Trust Center
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