1. Introduction
This Privacy Notice has been prepared by Stanpolis Travel in order to inform individuals whose personal information is processed in connection with our travel services.
This Notice explains:
what personal information we collect;
why we collect it;
how we process it;
with whom it may be shared;
how long it may be retained; and
what rights individuals have regarding their personal information.
This Notice should be read together with our Privacy Policy, Cookie Policy and other legal documents available on our website.
2. Data Controller
For the purposes of applicable data protection legislation, Stanpolis Travel acts as the data controller for the personal information described in this Notice.
Company Information
Information
Details
Company Name
................................................
Registered Address
................................................
Telephone
................................................
................................................
Tax Number
................................................
MERSIS Number
................................................
TÜRSAB Licence Number
................................................
3. Categories of Personal Information
Depending on the services requested, Stanpolis Travel may process one or more of the following categories of personal information.
Identity Information
Full name
Date of birth
Uyruğu
Passport information where required
Government-issued identification where legally required
Contact Information
Telephone number
Mobile phone number
E-mail address
Billing information
Reservation Information
Personal information necessary for providing travel services may include:
Hotel reservations
Flight information
Arrival and departure schedules
Airport transfer details
Tour reservations
Accommodation preferences
Passenger information
Emergency contact details where applicable
Special travel requests
Financial Information
Where necessary for accounting or invoicing purposes we may process:
Invoice details
Payment records
Accounting documentation
Stanpolis Travel does not store customers' credit card information on its own systems.
Where online payments become available, transactions will be processed through authorised and licensed payment service providers.
Technical Information
While using our website we may collect:
IP address
Device information
Browser information
Cookie identifiers
Website usage logs
Connection information
Such information is collected primarily for security, operational and analytical purposes.
4. Purposes of Processing
Stanpolis Travel processes personal information only where reasonably necessary for legitimate business purposes.
These purposes include:
Reservation Services
Creating reservations;
Managing bookings;
Coordinating hotels and suppliers;
Organising airport transfers;
Providing guided tours;
Delivering customer support.
Operational Management
Personal information may also be processed to:
Coordinate suppliers;
Manage travel operations;
Verify reservations;
Improve service quality.
Accounting and Legal Compliance
Processing may also be necessary for:
Accounting records;
Tax obligations;
Financial reporting;
Responding to lawful requests from public authorities;
Establishing, exercising or defending legal claims.
Security
Personal information may also be processed to:
Protect website security;
Prevent fraud;
Detect unauthorised activities;
Maintain system integrity.
5. Legal Grounds for Processing
Where applicable, Stanpolis Travel processes personal information on one or more of the following legal grounds:
Performance of a contract;
Compliance with legal obligations;
Legitimate interests pursued by Stanpolis Travel;
Protection of vital interests;
Consent where required by applicable legislation.
Stanpolis Travel processes only the information reasonably necessary for the relevant purpose and applies the principle of data minimisation whenever possible.
6. Disclosure of Personal Information
Stanpolis Travel discloses personal information only where necessary to provide the requested travel services or where required by applicable law.
Personal information is never sold or rented to third parties for marketing purposes.
Information may be shared with the following categories of recipients where necessary:
Accommodation Providers
To complete accommodation reservations, Stanpolis Travel may share information including:
Guest names;
Reservation dates;
Room preferences;
Number of guests;
Passport details where required;
Special accommodation requests.
Transportation Providers
Where airport transfer or transportation services are requested, information may include:
Passenger names;
Flight details;
Contact information;
Pickup and drop-off locations;
Number of passengers;
Luggage information where relevant.
Tour Operators and Licensed Tourist Guides
Where guided tours or excursions are booked, Stanpolis Travel may share:
Participant names;
Tour schedules;
Language preferences;
Operational requirements;
Accessibility or assistance requests.
Technology and Business Service Providers
Stanpolis Travel may engage carefully selected service providers supporting:
Website hosting;
Cloud infrastructure;
E-mail systems;
Data backup;
Information security;
Customer relationship management;
Accounting software;
Website analytics.
Such providers process personal information only on behalf of Stanpolis Travel and only for the purposes for which they have been engaged.
Public Authorities
Where required by applicable law, Stanpolis Travel may disclose personal information to:
Courts;
Regulatory authorities;
Tax authorities;
Law enforcement agencies;
Other competent public bodies.
7. International Transfers
As Stanpolis Travel provides international travel services, personal information may occasionally need to be transferred outside the country where the booking is made.
Such transfers may involve:
Hotels located abroad;
International tour operators;
Overseas transportation providers;
International reservation systems.
Where international transfers occur, Stanpolis Travel will implement appropriate safeguards required under applicable data protection legislation.
8. Retention of Personal Information
Personal information is retained only for as long as necessary to:
Deliver the requested services;
Fulfil contractual obligations;
Comply with legal and regulatory requirements;
Maintain accounting records;
Resolve disputes;
Protect legitimate business interests.
When retention is no longer required, personal information will be securely deleted, anonymised or otherwise disposed of.
9. Your Rights
Subject to applicable legislation, you may have the right to:
Request access to your personal information;
Request correction of inaccurate or incomplete information;
Request deletion where legally applicable;
Request restriction of processing;
Object to certain processing activities;
Withdraw consent where processing relies on consent;
Request information regarding recipients of your personal information;
Lodge a complaint with the competent supervisory authority where applicable.
Stanpolis Travel may request additional information to verify your identity before responding to your request.
10. Contacting Stanpolis Travel
If you have questions regarding this Privacy Notice or the way your personal information is processed, you may contact us using the details below.
Information
Details
Company Name
................................................
Registered Address
................................................
Telephone
................................................
................................................
Stanpolis Travel will review and respond to requests within the time limits established under applicable legislation.
11. Updates to this Privacy Notice
Stanpolis Travel reserves the right to amend this Privacy Notice whenever necessary to:
Reflect changes in legislation;
Improve operational practices;
Introduce new technologies;
Enhance customer protection.
The latest published version will replace all previous versions.
Continued use of our services following publication of an updated version constitutes acknowledgement of the revised Privacy Notice.
Related Documents
This Privacy Notice should be read together with the following documents published by Stanpolis Travel:
Privacy Policy;
Cookie Policy
Distance Sales Agreement
Cancellation & Refund Policy
Terms of Use
Pre-Information Form
Stanpolis Travel – Legal & Trust Center
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